The must-have system in your business

If you only have one system in your business, this one is it!

Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points.

It is the most important system you have in your business. Consider it the powerhouse among all of your systems. What makes it unique is that it has two faces. One face is directed at your client, showing them exactly how you work, which builds confidence and trust. The other face is directed at your team, showing them the steps involved for working with clients, which builds consistency and efficiency.

Your signature system may currently reside in your head. If you were to tell me that you intuitively know each step of your process, I would say to you, it’s time for a data download. If your signature system stays in your head, three things will happen:

  1. Delegating will be painful or impossible.
  2. You will be the bottleneck in your business.
  3. Your business will plateau.

None of these are scenarios that I want for you. Watch this video where I take you through three simple steps to design your signature system.

system

Is this your new normal?

I was wrapping up a project with a client. We had spent 6 months getting business processes up and running, tech tools set up to automate the routine stuff, and a support team in place to whom she could delegate.

Her business was rocking, rolling and ready to scale.

She told me how she now felt free, relaxed and well rested in her business. This scenario had become her new normal, and she told me how great it felt. It was how she had always imagined things would be for her and for her business.

This is when I thought of you.

What is your vision for your business?

  • Do you dream of having an assistant to do those things that bore you to tears and that, frankly, you suck at doing?
  • Would it be awesome to multiply the number of clients you serve?
  • How about finally having the right tech tools in place so you no longer have to waste time searching?

Watch this video where I’ll share how you can get crystal clear about what your new normal will look like.

productivity

Why it’s okay to have a messy business

Has your business ever felt so messy you wanted to hide from it? Literally. The shut the laptop and run for cover kind of hiding.

You are not alone. I’ve been there, my clients have been there and practically every business owner I’ve meet has been there.

Face it, business can get messy, even at the best of times. Actually, especially at the best of times because that’s when your business is so busy, you can’t get to the back-end operational details that keep things running smoothly.

The truth is, things have to get messy before they can get organized. Messy is a rite of passage to a better way of operating.

It should feel somewhat uncomfortable and bumpy along the road. That is totally okay and to be expected.

In this video I give you permission to embrace the disorganization that your business may be experiencing at this very moment.

messy business

How to prepare your business for the climb

Does your business sometimes feel like an uphill climb? Similar to riding your bike in the wrong gear? That’s what I experienced the other day while I was out on a bike ride. I was on some pretty steep hills and I thought of you and how hard running your business can be.

This is what I know for sure:

If you don’t prepare for the growth that has come, then the busy times will feel like going up a hill in the hardest gear.

You’ll feel like you’re pedaling as fast as you can, but you don’t seem to be getting the traction or speed you need to support that rapid growth.

Watch this video where I’ll encourage you to think a little differently about how to prepare your business so you can sit back, relax and actually enjoy the climb.

uphill climb

 

How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
[Read more…]

My secret to creating an Operations Playbook

When you think of having standard operating procedures in your business, do you think of a dusty binder sitting on a shelf that nobody looks at? Or perhaps you know it’s something your business needs, but have no idea how to start, so you procrastinate and continue to keep all the operational details stuck in your head.

Let’s change that for you and for your business.

It doesn’t have to be an overwhelming project and you don’t have to be the one to put it together. I have a long list of clients who came to me for that very reason. I find systems sexy and fun … they don’t.

The important part is to get the processes out of your head so you are no longer the bottleneck in your business. Imagine not being interrupted all the time because your team doesn’t know HOW to get things done. Freedom!

Watch this video where I’ll share my approach for creating an Operations Playbook that is useful, usable and adapts to your evolving business.

When to streamline your business

Have you ever said to yourself, “When is the best time to streamline the back-end of my business so it can grow, thrive and scale?”

This may seem like an easy question to answer, but I assure you it has many moving parts. I’ll give you my perspective in this video; however, the real answer may be somewhere else.

It may not be what you want to hear, but I suspect you won’t be surprised. I encourage you to keep your mind open to what is possible.

What I’ve learned from working with many business owners over the years and from running my own business for close to two decades is this:

If you wait for all things to be perfect you will never begin. Build for the future you envision, not for the here and now.

Here’s to building an efficient, effective + productive business.​​​​​​​

How to make it a day of time well spent

time spend

As a productivity expert I’m careful with how I use my time. I try to use it for activities that will advance my work and my life in a direction that is right for me.

Time is the most important investment you can make. Time is more valuable than money. Why? Because money is a renewable resource. Time is not.

You have the same 1,440 minutes in your daily time bank as I do. Each day it’s replenished with 1,440 more minutes for you to use at your discretion. When it’s gone, it’s gone.

How do you invest your time? [Read more…]

3 keys to efficiently working with your virtual team

processesDo you have a headache? As a business owner, you have so much stuff crammed into your head, it must feel like it’s going to burst. Creative ideas, new services, project deadlines are just a few things stored in there.

If you have, or are thinking about having, a virtual team, you must set them up for success. It’s easy for virtual team members (whether they are full time employees or subcontractors) to feel disconnected from your business. You have a mission and vision for bringing value to your clients. Keeping your virtual team informed, connected and committed can happen if you use these 3 keys: [Read more…]

The secret ingredient to make your productivity soar

FocusDo you believe time management is the answer to all your productivity problems? If so, it’s time for a reality check. Time management is a big lie. There, I said it.

The truth is you can’t manage time. We all have the same 1,440 minutes in a day. The only thing you can manage is yourself: your attention, concentration and energy.

To successfully accomplish your work, you have to hone and own this one thing you can control …

Focus is your productivity superpower. [Read more…]