Most people don’t do this in their business

As a kid, my mother taught me to say “thank you” whenever someone did something nice for me. It could be as simple as having a door held open, or as personal as receiving a gift.

I’ve been thinking a lot about my mom recently. She passed away several years ago, and all the wonderful lessons I learned from her still resonate with me. The most important is showing gratitude.

This got me thinking about you, and how you give thanks to those who support you and your business.

With the hectic pace of running your business, having time to reflect rarely happens, yet it is essential to your overall state of mind and directly influences the people around you.

When you take time to give thanks, people notice and good things start to happen in mysterious ways. Plus, it makes you feel good inside.

So how do you create gratitude systems to ensure appreciation becomes a habit and a natural extension of your daily routine?

Watch this video where I share 3 things you can start doing right now, to show gratitude in your business.

What to do when your business gets off track

Imagine waking up to find your business has become your worst enemy.

Somehow it has become unrecognizable to you. The vision you had when you first started up has blurred and somehow things have gotten out of your control.

On the outside, it looks like it’s smooth sailing. Business has never been busier, heck you even have a waiting list! What could be wrong?

The thing is … it wasn’t what you ever wanted.

I recently had a conversation with a very busy business owner, who broke down in tears because she was falling out of love with the business she created. She was ready to give up everything because …

The business she had was not the business she ever wanted.

In this video I share three questions to ask yourself … no matter what stage of the business lifecycle you’re in … that will put you back on course.

How to make tracking your mileage less of a pain

One money task that always used to keep me guessing was logging my mileage. As a business owner who is always on the move, I have to track the mileage traveled so I can get reimbursed. Believe me, I love getting the money back … however, even that incentive didn’t always get me to stop procrastinating with this boring task.

Does this happen for you? Do you have a notebook in your car dedicated to writing in the details of your drive, but still forget to log it? Been there … done that too!

In today’s video I’m going to give you a tip that changed everything for me when it came to logging the details of my road trips. It has transformed a once tedious task into something that has become a habit … sort of like learning to drive a car!

mileage

3 ways to deal with your inbox

If you’re like most people, you battle with your inbox on a daily basis. And, if you’re like most people, you haven’t won that battle … yet. Let’s change that for you.

Maybe you have hundreds or thousands of emails tucked away in your inbox. And on one level they are all tugging at your arm, beckoning for your attention. Sometimes it’s hard to resist their call. Especially when you are looking for a distraction to take you away from what you’re working on.

Next thing you know, you’re scrolling up and down looking for a quickie that you can open and delete. There is so much satisfaction and instant gratification that comes from dealing with an email in some fashion. (I get a rush every time I delete an email!)

Perhaps you like to play the open, close and mark as unread game. That’s a great time waster (but then you already knew that, right?).

In this video, I’ll show you 3 simple ways you can start managing your email so you can take back control of your inbox, your time and most importantly your focus.

inbox

What to do when your systems compromise your service

As you know, I’m a huge fan of using systems in your business to make it run more efficiently. However, as I recently experienced, sometimes systems can get in the way of service.

It’s important to always keep the customer in mind when you’re designing your systems. Otherwise, they’ll get lost in the shuffle. This often happens if you’re designing system with blinders on. That means you go through the steps but never really test the process with the end user.

In this video I’ll show you why this often-missed step is so important and what happened to me when it got missed.

systems

The must-have system in your business

If you only have one system in your business, this one is it!

Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points.

It is the most important system you have in your business. Consider it the powerhouse among all of your systems. What makes it unique is that it has two faces. One face is directed at your client, showing them exactly how you work, which builds confidence and trust. The other face is directed at your team, showing them the steps involved for working with clients, which builds consistency and efficiency.

Your signature system may currently reside in your head. If you were to tell me that you intuitively know each step of your process, I would say to you, it’s time for a data download. If your signature system stays in your head, three things will happen:

  1. Delegating will be painful or impossible.
  2. You will be the bottleneck in your business.
  3. Your business will plateau.

None of these are scenarios that I want for you. Watch this video where I take you through three simple steps to design your signature system.

system

How to stop doing everything in your business

“If I want something done right, I’ll do it myself.”

These words may have become the mantra for running your business, and may have become your belief system.

You want things done your way and you believe it will take you longer to tell someone how to do it than if you just did it yourself.

And that’s how your DIY business is created.

The reality is this … doing everything yourself is impossible, impractical and it’s no fun AT ALL. More importantly, it isn’t sustainable for you or your business.

 
Watch how you can change the DIY mantra that may be replaying in your head that leads you to do things you really don’t like doing in your business (and likely aren’t that good at doing!)  
 

Your challenge this week is to be aware of when the DIY mantra starts playing in your head, and to change how you respond.

At first, it may take you more time to train someone how to do things, or to write out a step-by-step system for getting it done. Remind yourself that this is time well invested in you, your team and your business.

Why it’s okay to have a messy business

Has your business ever felt so messy you wanted to hide from it? Literally. The shut the laptop and run for cover kind of hiding.

You are not alone. I’ve been there, my clients have been there and practically every business owner I’ve meet has been there.

Face it, business can get messy, even at the best of times. Actually, especially at the best of times because that’s when your business is so busy, you can’t get to the back-end operational details that keep things running smoothly.

The truth is, things have to get messy before they can get organized. Messy is a rite of passage to a better way of operating.

It should feel somewhat uncomfortable and bumpy along the road. That is totally okay and to be expected.

In this video I give you permission to embrace the disorganization that your business may be experiencing at this very moment.

messy business

How to prepare your business for the climb

Does your business sometimes feel like an uphill climb? Similar to riding your bike in the wrong gear? That’s what I experienced the other day while I was out on a bike ride. I was on some pretty steep hills and I thought of you and how hard running your business can be.

This is what I know for sure:

If you don’t prepare for the growth that has come, then the busy times will feel like going up a hill in the hardest gear.

You’ll feel like you’re pedaling as fast as you can, but you don’t seem to be getting the traction or speed you need to support that rapid growth.

Watch this video where I’ll encourage you to think a little differently about how to prepare your business so you can sit back, relax and actually enjoy the climb.

uphill climb

 

How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
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