The must-have system in your business

If you only have one system in your business, this one is it!

Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points.

It is the most important system you have in your business. Consider it the powerhouse among all of your systems. What makes it unique is that it has two faces. One face is directed at your client, showing them exactly how you work, which builds confidence and trust. The other face is directed at your team, showing them the steps involved for working with clients, which builds consistency and efficiency.

Your signature system may currently reside in your head. If you were to tell me that you intuitively know each step of your process, I would say to you, it’s time for a data download. If your signature system stays in your head, three things will happen:

  1. Delegating will be painful or impossible.
  2. You will be the bottleneck in your business.
  3. Your business will plateau.

None of these are scenarios that I want for you. Watch this video where I take you through three simple steps to design your signature system.

system

Why it’s okay to have a messy business

Has your business ever felt so messy you wanted to hide from it? Literally. The shut the laptop and run for cover kind of hiding.

You are not alone. I’ve been there, my clients have been there and practically every business owner I’ve meet has been there.

Face it, business can get messy, even at the best of times. Actually, especially at the best of times because that’s when your business is so busy, you can’t get to the back-end operational details that keep things running smoothly.

The truth is, things have to get messy before they can get organized. Messy is a rite of passage to a better way of operating.

It should feel somewhat uncomfortable and bumpy along the road. That is totally okay and to be expected.

In this video I give you permission to embrace the disorganization that your business may be experiencing at this very moment.

messy business

How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
[Read more…]

My secret to creating an Operations Playbook

When you think of having standard operating procedures in your business, do you think of a dusty binder sitting on a shelf that nobody looks at? Or perhaps you know it’s something your business needs, but have no idea how to start, so you procrastinate and continue to keep all the operational details stuck in your head.

Let’s change that for you and for your business.

It doesn’t have to be an overwhelming project and you don’t have to be the one to put it together. I have a long list of clients who came to me for that very reason. I find systems sexy and fun … they don’t.

The important part is to get the processes out of your head so you are no longer the bottleneck in your business. Imagine not being interrupted all the time because your team doesn’t know HOW to get things done. Freedom!

Watch this video where I’ll share my approach for creating an Operations Playbook that is useful, usable and adapts to your evolving business.

Is your business built to SOAR™?

The other day a client said to me,

“Valeri, some days operating my business feels like I’m running in mud!”

That image stuck with me, and I thought about how true it is. Sometimes running your business can be a chore. If you are feeling frazzled and frustrated by your business, let’s make a change.

I believe you can design your business so it’s built to SOAR™. This means your business is:

Systematized – with the inner workings streamlined and documented so delegating is effortless.

Optimized – with all the operational details organized so everything runs efficiently.

Automated – with the right tech tools in place so the heavy lifting gets done 24/7.

Repeatable – with consistent best practices implemented so you feel in control.

Sounds dreamy doesn’t it?

Watch this video where I share my take on making this dream come true for you.

Here’s to building your efficient business!

When to streamline your business

Have you ever said to yourself, “When is the best time to streamline the back-end of my business so it can grow, thrive and scale?”

This may seem like an easy question to answer, but I assure you it has many moving parts. I’ll give you my perspective in this video; however, the real answer may be somewhere else.

It may not be what you want to hear, but I suspect you won’t be surprised. I encourage you to keep your mind open to what is possible.

What I’ve learned from working with many business owners over the years and from running my own business for close to two decades is this:

If you wait for all things to be perfect you will never begin. Build for the future you envision, not for the here and now.

Here’s to building an efficient, effective + productive business.​​​​​​​

3 keys to efficiently working with your virtual team

processesDo you have a headache? As a business owner, you have so much stuff crammed into your head, it must feel like it’s going to burst. Creative ideas, new services, project deadlines are just a few things stored in there.

If you have, or are thinking about having, a virtual team, you must set them up for success. It’s easy for virtual team members (whether they are full time employees or subcontractors) to feel disconnected from your business. You have a mission and vision for bringing value to your clients. Keeping your virtual team informed, connected and committed can happen if you use these 3 keys: [Read more…]

Organize your workspace for maximum productivity

organize

The ability to focus and do your best work is directly related to your surroundings. A place where you are able to get your best work accomplished, in less time and with less stress.

When you have an organized office, your productivity soars, you feel calm and in control of your workload.

Here are 5 things to include in your office to make it a productive and inspired setting in which to get things done.
[Read more…]

Are you doing too many chores in your business?

chores

This weekend we open our cottage for the season. I can already smell the scent of bacon and coffee in the morning.

I was telling my friend Carol how excited I am and she turned to me with an exhausted look and said, “Isn’t having a cottage a lot of work?”

The simple answer is Yes, but we learned early on a very important fact.

The secret to being a happy cottage owner is to spend less time on chores and more time doing the things we love. [Read more…]

How to efficiently deal with email

ProductivityYour overflowing inbox is a minefield of unanswered questions, untended requests and incomplete tasks. If you listen closely you can hear things slipping through the cracks.

No wonder you open your inbox with a sense of dread.

I get it. I used to be there myself until one day I reached my breaking point. I couldn’t bear the constant nagging from all those voices inside Gmail, each one wanting a piece of my attention and precious time. So for half a day I embarked on the journey to inbox zero. The simple three-step system I created to get there will work for you too. In fact, I use it every day to keep my inbox empty. [Read more…]