3 simple systems to improve your customer care

We love our customers written on a computer key

By creating and following the most basic processes you can create a level of customer care that shows your clients you value their business and are committed to providing them with the highest level of quality service. Not only will this give you repeat business and referrals, it will catapult you ahead of your competitors.

So where do you begin? Here are 3 ways you can get started right now: [Read more…]

How I wasted 140 minutes: the case for customer service systems

This is a story about wasted time. You know … those minutes you’ll never get back. And it’s wasted because nothing useful happens during those minutes, which quickly turn into hours. You probably didn’t even relax because you were so stressed you were wasting time.

Here’s my tale of woe

It began the moment I wanted to scan multiple pages with my new scanner. Easy right? That’s what I though too. It turned out, it wasn’t as straightforward as I would have expected. Don’t get me wrong, I love my new scanner, it’s just this little issue that I needed to figure out. How hard could it be? I was about to find out. [Read more…]