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5 powerful ways to show gratitude

GratitudeThanksgiving is a special holiday in North America. Historically, it commemorates the harvest festival celebrated by the Pilgrims in 1621 where thanks was given for the bounty of crops.

Fast forward to present day. As a business owner, do you give thanks to those who support you and your business? Do you celebrate all that you have accomplished?

With the hectic pace of running your business, having time to reflect rarely happens, yet it is essential to your overall state of mind and ultimately your productivity.

So how do you create gratitude systems to ensure appreciation and giving thanks becomes a habit?

Here are 5 powerful ways to show gratitude in your business. [Read more…]

30 powerful messages to help you work + live better

30 powerful messages to help you work + live betterHave you ever gone to an event and been blown away by the people, speakers and content? You arrive back into the real world, motivated, inspired and renewed.

I’m still on the post-conference high from the Women in Leadership + Business Conference, where I was asked to speak on productivity. For two days I was in the company of thought leaders, game changers and motivators.

While I was there I kept thinking of you. Specifically, how best to share all that I’ve learned to help you work better and with more ease. While this is by no means a comprehensive list, it gives you a glimpse into some powerful messages that will inspire you to work (and live) better. [Read more…]

How to make your clients feel at home in your business

how to make your clients feel at homeThis past weekend was my Dad’s 99th birthday … yes, he was 70 when I was born! (wink, wink)

Because we were travelling from out-of-town to attend the celebration, we decided to rent a house.

We arrived and the house was lovely. It was out in the country, surrounded by trees and rolling hills. As we settled in, things took a turn for the worse. [Read more…]

3 simple systems to improve your customer care

We love our customers written on a computer key

By creating and following the most basic processes you can create a level of customer care that shows your clients you value their business and are committed to providing them with the highest level of quality service. Not only will this give you repeat business and referrals, it will catapult you ahead of your competitors.

So where do you begin? Here are 3 ways you can get started right now: [Read more…]

How I wasted 140 minutes: the case for customer service systems

This is a story about wasted time. You know … those minutes you’ll never get back. And it’s wasted because nothing useful happens during those minutes, which quickly turn into hours. You probably didn’t even relax because you were so stressed you were wasting time.

Here’s my tale of woe

It began the moment I wanted to scan multiple pages with my new scanner. Easy right? That’s what I though too. It turned out, it wasn’t as straightforward as I would have expected. Don’t get me wrong, I love my new scanner, it’s just this little issue that I needed to figure out. How hard could it be? I was about to find out. [Read more…]