How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
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My secret to creating an Operations Playbook

When you think of having standard operating procedures in your business, do you think of a dusty binder sitting on a shelf that nobody looks at? Or perhaps you know it’s something your business needs, but have no idea how to start, so you procrastinate and continue to keep all the operational details stuck in your head.

Let’s change that for you and for your business.

It doesn’t have to be an overwhelming project and you don’t have to be the one to put it together. I have a long list of clients who came to me for that very reason. I find systems sexy and fun … they don’t.

The important part is to get the processes out of your head so you are no longer the bottleneck in your business. Imagine not being interrupted all the time because your team doesn’t know HOW to get things done. Freedom!

Watch this video where I’ll share my approach for creating an Operations Playbook that is useful, usable and adapts to your evolving business.

Is your business built to SOAR™?

The other day a client said to me,

“Valeri, some days operating my business feels like I’m running in mud!”

That image stuck with me, and I thought about how true it is. Sometimes running your business can be a chore. If you are feeling frazzled and frustrated by your business, let’s make a change.

I believe you can design your business so it’s built to SOAR™. This means your business is:

Systematized – with the inner workings streamlined and documented so delegating is effortless.

Optimized – with all the operational details organized so everything runs efficiently.

Automated – with the right tech tools in place so the heavy lifting gets done 24/7.

Repeatable – with consistent best practices implemented so you feel in control.

Sounds dreamy doesn’t it?

Watch this video where I share my take on making this dream come true for you.

Here’s to building your efficient business!

How to be less available in your business

What I’m going to share with you may seem counter-intuitive to you and even impossible. You may say to yourself,  “Valeri, being less accessible to the outside world is crazy. I have clients who require my attention, prospects that may disappear if I don’t respond immediately, and people who just plain need me.”

I get it. I’ve been there and I work with many clients who initially have the same concerns.

Watch this video where I’ll share why you may want to shift the accessible 24/7 habit.

You may be in an industry that requires you to be accessible at all times. Your livelihood may depend on being the first to respond to prospects. Perhaps you’ve built a reputation as always being available. If this is you, then that is a deal you have made with your business. [Read more…]

When to streamline your business

Have you ever said to yourself, “When is the best time to streamline the back-end of my business so it can grow, thrive and scale?”

This may seem like an easy question to answer, but I assure you it has many moving parts. I’ll give you my perspective in this video; however, the real answer may be somewhere else.

It may not be what you want to hear, but I suspect you won’t be surprised. I encourage you to keep your mind open to what is possible.

What I’ve learned from working with many business owners over the years and from running my own business for close to two decades is this:

If you wait for all things to be perfect you will never begin. Build for the future you envision, not for the here and now.

Here’s to building an efficient, effective + productive business.​​​​​​​

Do this if you want to scale your business

You do so much in your business. In many ways it’s an extension of you. It’s always with you and even in your off-time (is there such a thing?) your mind can’t help but wander to it. I was exactly the same the way until I learned a lesson that changed everything.

It happened when I was having a hard time keeping all the balls in the air. It felt like everything was spinning and I just couldn’t keep up with the demands anymore. I started wondering if I even wanted to.

I started to feel like a failure in my business. Can you relate? [Read more…]

How to make it a day of time well spent

time spend

As a productivity expert I’m careful with how I use my time. I try to use it for activities that will advance my work and my life in a direction that is right for me.

Time is the most important investment you can make. Time is more valuable than money. Why? Because money is a renewable resource. Time is not.

You have the same 1,440 minutes in your daily time bank as I do. Each day it’s replenished with 1,440 more minutes for you to use at your discretion. When it’s gone, it’s gone.

How do you invest your time? [Read more…]

Are you doing too many chores in your business?

chores

This weekend we open our cottage for the season. I can already smell the scent of bacon and coffee in the morning.

I was telling my friend Carol how excited I am and she turned to me with an exhausted look and said, “Isn’t having a cottage a lot of work?”

The simple answer is Yes, but we learned early on a very important fact.

The secret to being a happy cottage owner is to spend less time on chores and more time doing the things we love. [Read more…]

How to escape perfection paralysis

I have a confession. I have been stalling to do something in my business that I know will move it forward and help many people. But I’ve been delaying. Procrastination is running rampant and I’ve come up with a dozen reasons why I’m not ready to put it out there, yet.

Has this ever happened to you? I’m sure I’ve seen you at the Perfection Paralysis Party.
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Many business owners just like you get caught in the perfectionism trap. Playing it safe. Afraid to put yourself and your work out there in a bigger way. One thing I know for sure: your quest to get it perfect is keeping you small. [Read more…]

30 powerful messages to help you work + live better

Powerful messagesWhen was the last time you went to a conference and returned with more than a bag full of handouts? Instead you

  • felt motivated to do greater things in your business or career
  • made meaningful business connections, and
  • were inspired to play a bigger game in your life.

That’s what I came back with, having attended the Women in Leadership + Business Conference where I spoke on productivity techniques to transform the way you work.

For two days I was surrounded by thought leaders, game changers and motivators. While I was there I kept thinking of you. Specifically, how to translate all I’ve learned into bite-size takeaways you can apply to your business, career and life.

Here are some of the powerful messages I heard from speakers, and during my many conversations. [Read more…]