What to do when your systems compromise your service

As you know, I’m a huge fan of using systems in your business to make it run more efficiently. However, as I recently experienced, sometimes systems can get in the way of service.

It’s important to always keep the customer in mind when you’re designing your systems. Otherwise, they’ll get lost in the shuffle. This often happens if you’re designing system with blinders on. That means you go through the steps but never really test the process with the end user.

In this video I’ll show you why this often-missed step is so important and what happened to me when it got missed.

systems

Is this your new normal?

I was wrapping up a project with a client. We had spent 6 months getting business processes up and running, tech tools set up to automate the routine stuff, and a support team in place to whom she could delegate.

Her business was rocking, rolling and ready to scale.

She told me how she now felt free, relaxed and well rested in her business. This scenario had become her new normal, and she told me how great it felt. It was how she had always imagined things would be for her and for her business.

This is when I thought of you.

What is your vision for your business?

  • Do you dream of having an assistant to do those things that bore you to tears and that, frankly, you suck at doing?
  • Would it be awesome to multiply the number of clients you serve?
  • How about finally having the right tech tools in place so you no longer have to waste time searching?

Watch this video where I’ll share how you can get crystal clear about what your new normal will look like.

productivity

How to stop doing everything in your business

“If I want something done right, I’ll do it myself.”

These words may have become the mantra for running your business, and may have become your belief system.

You want things done your way and you believe it will take you longer to tell someone how to do it than if you just did it yourself.

And that’s how your DIY business is created.

The reality is this … doing everything yourself is impossible, impractical and it’s no fun AT ALL. More importantly, it isn’t sustainable for you or your business.

 
Watch how you can change the DIY mantra that may be replaying in your head that leads you to do things you really don’t like doing in your business (and likely aren’t that good at doing!)  
 

Your challenge this week is to be aware of when the DIY mantra starts playing in your head, and to change how you respond.

At first, it may take you more time to train someone how to do things, or to write out a step-by-step system for getting it done. Remind yourself that this is time well invested in you, your team and your business.

How to prepare your business for the climb

Does your business sometimes feel like an uphill climb? Similar to riding your bike in the wrong gear? That’s what I experienced the other day while I was out on a bike ride. I was on some pretty steep hills and I thought of you and how hard running your business can be.

This is what I know for sure:

If you don’t prepare for the growth that has come, then the busy times will feel like going up a hill in the hardest gear.

You’ll feel like you’re pedaling as fast as you can, but you don’t seem to be getting the traction or speed you need to support that rapid growth.

Watch this video where I’ll encourage you to think a little differently about how to prepare your business so you can sit back, relax and actually enjoy the climb.

uphill climb

 

When to streamline your business

Have you ever said to yourself, “When is the best time to streamline the back-end of my business so it can grow, thrive and scale?”

This may seem like an easy question to answer, but I assure you it has many moving parts. I’ll give you my perspective in this video; however, the real answer may be somewhere else.

It may not be what you want to hear, but I suspect you won’t be surprised. I encourage you to keep your mind open to what is possible.

What I’ve learned from working with many business owners over the years and from running my own business for close to two decades is this:

If you wait for all things to be perfect you will never begin. Build for the future you envision, not for the here and now.

Here’s to building an efficient, effective + productive business.​​​​​​​

How to make it a day of time well spent

time spend

As a productivity expert I’m careful with how I use my time. I try to use it for activities that will advance my work and my life in a direction that is right for me.

Time is the most important investment you can make. Time is more valuable than money. Why? Because money is a renewable resource. Time is not.

You have the same 1,440 minutes in your daily time bank as I do. Each day it’s replenished with 1,440 more minutes for you to use at your discretion. When it’s gone, it’s gone.

How do you invest your time? [Read more…]

3 Productivity turn offs

ProductivityThis week I spent an afternoon coaching a group of smart, successful financial planners. The number one issue they grappled with when trying to get their best work done was distractions.

Can you relate?

Does your workday get hijacked by unexpected tasks and emails? Do you feel like some days you’re constantly fighting fires and are unable to get your own priorities accomplished?

You’re not alone. So many people struggle with distractions. Some days it takes a coat of armour to protect your attention and focus.

Let’s change that for you. I’m going to show you three things you can turn off to successfully battle distractions, sharpen your focus and get your important work done. [Read more…]

7 Productivity secrets of successful people

Productivity

Do you ever wonder how prominent people accomplish so much?  I often attribute it to having access to lots of money and resources. However, what I discovered might surprise you. Their success and productivity has more to do with the simple things in life, things that you and I can access easily.

Here are the 7 ways successful people stay productive.

[Read more…]

How to unplug while on vacation

Unplug on vacationDefinition of a vacation: An extended period of recreation spent away from home when no work is done.

Imagine you’re reclining on a beach, feeling the heat of the sun on your skin and basking in the glory of another perfect day. You can feel yourself finally letting go of your work-related stresses. And then suddenly you hear a ping on a device somewhere in the distance.

In that moment, the relaxation of your vacation is shattered.

As if awakened from a dream, you are transported back to your To Do list, to your clients and to the never-ending pull of work.

How do you escape the grind of work so you can focus on relaxing? Perhaps the real question is, why is this so difficult?

It doesn’t have to be a struggle. There is an easier way to allow yourself to escape the pressures of work. Here’s how you can successfully and confidently disconnect from work while on vacation. [Read more…]

30 powerful messages to help you work + live better

Powerful messagesWhen was the last time you went to a conference and returned with more than a bag full of handouts? Instead you

  • felt motivated to do greater things in your business or career
  • made meaningful business connections, and
  • were inspired to play a bigger game in your life.

That’s what I came back with, having attended the Women in Leadership + Business Conference where I spoke on productivity techniques to transform the way you work.

For two days I was surrounded by thought leaders, game changers and motivators. While I was there I kept thinking of you. Specifically, how to translate all I’ve learned into bite-size takeaways you can apply to your business, career and life.

Here are some of the powerful messages I heard from speakers, and during my many conversations. [Read more…]