What to do when your systems compromise your service

As you know, I’m a huge fan of using systems in your business to make it run more efficiently. However, as I recently experienced, sometimes systems can get in the way of service.

It’s important to always keep the customer in mind when you’re designing your systems. Otherwise, they’ll get lost in the shuffle. This often happens if you’re designing system with blinders on. That means you go through the steps but never really test the process with the end user.

In this video I’ll show you why this often-missed step is so important and what happened to me when it got missed.

systems

The must-have system in your business

If you only have one system in your business, this one is it!

Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points.

It is the most important system you have in your business. Consider it the powerhouse among all of your systems. What makes it unique is that it has two faces. One face is directed at your client, showing them exactly how you work, which builds confidence and trust. The other face is directed at your team, showing them the steps involved for working with clients, which builds consistency and efficiency.

Your signature system may currently reside in your head. If you were to tell me that you intuitively know each step of your process, I would say to you, it’s time for a data download. If your signature system stays in your head, three things will happen:

  1. Delegating will be painful or impossible.
  2. You will be the bottleneck in your business.
  3. Your business will plateau.

None of these are scenarios that I want for you. Watch this video where I take you through three simple steps to design your signature system.

system

Is this your new normal?

I was wrapping up a project with a client. We had spent 6 months getting business processes up and running, tech tools set up to automate the routine stuff, and a support team in place to whom she could delegate.

Her business was rocking, rolling and ready to scale.

She told me how she now felt free, relaxed and well rested in her business. This scenario had become her new normal, and she told me how great it felt. It was how she had always imagined things would be for her and for her business.

This is when I thought of you.

What is your vision for your business?

  • Do you dream of having an assistant to do those things that bore you to tears and that, frankly, you suck at doing?
  • Would it be awesome to multiply the number of clients you serve?
  • How about finally having the right tech tools in place so you no longer have to waste time searching?

Watch this video where I’ll share how you can get crystal clear about what your new normal will look like.

productivity

How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
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How to be less available in your business

What I’m going to share with you may seem counter-intuitive to you and even impossible. You may say to yourself,  “Valeri, being less accessible to the outside world is crazy. I have clients who require my attention, prospects that may disappear if I don’t respond immediately, and people who just plain need me.”

I get it. I’ve been there and I work with many clients who initially have the same concerns.

Watch this video where I’ll share why you may want to shift the accessible 24/7 habit.

You may be in an industry that requires you to be accessible at all times. Your livelihood may depend on being the first to respond to prospects. Perhaps you’ve built a reputation as always being available. If this is you, then that is a deal you have made with your business. [Read more…]

How to make it a day of time well spent

time spend

As a productivity expert I’m careful with how I use my time. I try to use it for activities that will advance my work and my life in a direction that is right for me.

Time is the most important investment you can make. Time is more valuable than money. Why? Because money is a renewable resource. Time is not.

You have the same 1,440 minutes in your daily time bank as I do. Each day it’s replenished with 1,440 more minutes for you to use at your discretion. When it’s gone, it’s gone.

How do you invest your time? [Read more…]

3 keys to efficiently working with your virtual team

processesDo you have a headache? As a business owner, you have so much stuff crammed into your head, it must feel like it’s going to burst. Creative ideas, new services, project deadlines are just a few things stored in there.

If you have, or are thinking about having, a virtual team, you must set them up for success. It’s easy for virtual team members (whether they are full time employees or subcontractors) to feel disconnected from your business. You have a mission and vision for bringing value to your clients. Keeping your virtual team informed, connected and committed can happen if you use these 3 keys: [Read more…]

The secret ingredient to make your productivity soar

FocusDo you believe time management is the answer to all your productivity problems? If so, it’s time for a reality check. Time management is a big lie. There, I said it.

The truth is you can’t manage time. We all have the same 1,440 minutes in a day. The only thing you can manage is yourself: your attention, concentration and energy.

To successfully accomplish your work, you have to hone and own this one thing you can control …

Focus is your productivity superpower. [Read more…]

Organize your workspace for maximum productivity

organize

The ability to focus and do your best work is directly related to your surroundings. A place where you are able to get your best work accomplished, in less time and with less stress.

When you have an organized office, your productivity soars, you feel calm and in control of your workload.

Here are 5 things to include in your office to make it a productive and inspired setting in which to get things done.
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7 Productivity secrets of successful people

Productivity

Do you ever wonder how prominent people accomplish so much?  I often attribute it to having access to lots of money and resources. However, what I discovered might surprise you. Their success and productivity has more to do with the simple things in life, things that you and I can access easily.

Here are the 7 ways successful people stay productive.

[Read more…]