The must-have system in your business

If you only have one system in your business, this one is it!

Your signature system is your proprietary, step-by-step process that you take your clients through to get them from their current state to their desired state. It’s how you solve their problems and relieve their pain-points.

It is the most important system you have in your business. Consider it the powerhouse among all of your systems. What makes it unique is that it has two faces. One face is directed at your client, showing them exactly how you work, which builds confidence and trust. The other face is directed at your team, showing them the steps involved for working with clients, which builds consistency and efficiency.

Your signature system may currently reside in your head. If you were to tell me that you intuitively know each step of your process, I would say to you, it’s time for a data download. If your signature system stays in your head, three things will happen:

  1. Delegating will be painful or impossible.
  2. You will be the bottleneck in your business.
  3. Your business will plateau.

None of these are scenarios that I want for you. Watch this video where I take you through three simple steps to design your signature system.

system

How to stop doing everything in your business

“If I want something done right, I’ll do it myself.”

These words may have become the mantra for running your business, and may have become your belief system.

You want things done your way and you believe it will take you longer to tell someone how to do it than if you just did it yourself.

And that’s how your DIY business is created.

The reality is this … doing everything yourself is impossible, impractical and it’s no fun AT ALL. More importantly, it isn’t sustainable for you or your business.

 
Watch how you can change the DIY mantra that may be replaying in your head that leads you to do things you really don’t like doing in your business (and likely aren’t that good at doing!)  
 

Your challenge this week is to be aware of when the DIY mantra starts playing in your head, and to change how you respond.

At first, it may take you more time to train someone how to do things, or to write out a step-by-step system for getting it done. Remind yourself that this is time well invested in you, your team and your business.

How to welcome clients into your business

How do you welcome clients into your business?

The reason I ask is because this came up recently when I was working with a client to design and systematize her client onboarding process. She asked me a very interesting question, which I’ll share with you in this video.

The way you make your clients feel is so important to running your business. 

Your new clients want confirmation they have made the right choice in selecting you to help solve their problem. Your Client Onboarding process does just that.

It’s an important part of the client experience with you, your company and your brand. It’s your way of greeting new clients, showing them around and making them feel comfortable in your business.

Here are some tips to help you make your clients feel welcome:
[Read more…]

How to be less available in your business

What I’m going to share with you may seem counter-intuitive to you and even impossible. You may say to yourself,  “Valeri, being less accessible to the outside world is crazy. I have clients who require my attention, prospects that may disappear if I don’t respond immediately, and people who just plain need me.”

I get it. I’ve been there and I work with many clients who initially have the same concerns.

Watch this video where I’ll share why you may want to shift the accessible 24/7 habit.

You may be in an industry that requires you to be accessible at all times. Your livelihood may depend on being the first to respond to prospects. Perhaps you’ve built a reputation as always being available. If this is you, then that is a deal you have made with your business. [Read more…]

20 love notes to your business

business love“Years ago I fell in love with you. The attraction was instant and intense. I could feel the passion rise inside me the minute I set eyes on you. In that instant I knew the inescapable truth: You complete me.

Does that capture the way you feel about your business? For me, it is true. My business is my passion. That’s not to say it’s easy. Like any relationship it has its ups and downs.

In the spirit of Valentine’s Day, here are some inspiring quotes to get you in the mood to love and appreciate your business. [Read more…]

5 powerful ways to show gratitude

GratitudeThanksgiving is a special holiday in North America. Historically, it commemorates the harvest festival celebrated by the Pilgrims in 1621 where thanks was given for the bounty of crops.

Fast forward to present day. As a business owner, do you give thanks to those who support you and your business? Do you celebrate all that you have accomplished?

With the hectic pace of running your business, having time to reflect rarely happens, yet it is essential to your overall state of mind and ultimately your productivity.

So how do you create gratitude systems to ensure appreciation and giving thanks becomes a habit?

Here are 5 powerful ways to show gratitude in your business. [Read more…]

How to make your clients feel at home in your business

how to make your clients feel at homeThis past weekend was my Dad’s 99th birthday … yes, he was 70 when I was born! (wink, wink)

Because we were travelling from out-of-town to attend the celebration, we decided to rent a house.

We arrived and the house was lovely. It was out in the country, surrounded by trees and rolling hills. As we settled in, things took a turn for the worse. [Read more…]

intandem’s annual Gift Guide for your client who has everything

Back by popular demand is intandem’s Gift Guide: 12 great holiday gift ideas for your own wish list or to give to that special client or colleague who has everything.

This year’s list is packed with very cool ideas that I’m excited to share with you. Number 5 is my personal favourite!

[Read more…]

3 simple systems to improve your customer care

We love our customers written on a computer key

By creating and following the most basic processes you can create a level of customer care that shows your clients you value their business and are committed to providing them with the highest level of quality service. Not only will this give you repeat business and referrals, it will catapult you ahead of your competitors.

So where do you begin? Here are 3 ways you can get started right now: [Read more…]

3 ways to create a beautiful inner business

PaintingThere once was a boy named Steve. He was painting the fence around his house. When his dad came outside to inspect his work, he said, “Steve, you did a great job on the front side of the fence, but you didn’t do such a good job on the back side of the fence.”

Steve said, “Dad, that’s because no one will see the back side of the fence.”

To which his dad replied, “We will.”

Powerful message.

The Steve in this story is the late Steve Jobs. He took this philosophy of excellence and made it the cornerstone of Apple. He instructed his technicians to build a computer that was just as beautiful on the inside as it was on the outside.

Why should your business be any different? [Read more…]